Credentials AI

Refund & Cancellation Policy

Version 3.0 · Policy ID refunds-2026-08-28.v3 · Effective date: 28 August 2026 · Last updated: 28 August 2026

This policy applies to paid Credentials AI subscriptions operated by Beastly Tech GC Pty Ltd (ABN 52 699 330 553), trading as Erosium.

1. Plans, renewal and advance billing

  • Bullseye Listing: A$5 per week or A$20 per month.
  • Bullseye Workbench: A$12.90 per week or A$49 per month.

Paid plans are recurring subscriptions billed in advance through Stripe. The selected weekly or monthly subscription renews automatically at that interval until cancelled. Some earlier links and compatibility checkout or account records may use a legacy name or identifier for the full paid offering; this does not create a separate fourth product rung. The product, price and interval presented at checkout apply. Existing legacy subscribers may retain the product name, price and interval shown in their Stripe billing record until it is changed or cancelled.

2. Cancel future renewals anytime

To cancel, sign in to your Credentials AI dashboard, open Billing, choose Manage billing / cancel plan, and complete the Stripe billing-portal flow. You can also email isaac@erosium.com.au for help.

Complete cancellation before the next billing date to stop that next renewal. Cancellation stops future renewal charges; it does not reverse a charge already made and is not, by itself, a refund request.

3. Access after cancellation

Unless we refund the unused period or a legal remedy requires a different result, paid features remain available until the end of the billing period already paid for. After that paid-through date, the paid product downgrades to the applicable unpaid state and future billing remains stopped.

Your authenticated dashboard may remain available for account records, invoices and support, subject to ordinary retention, security and account rules.

4. Change of plan and failed payments

A plan or billing-interval change takes effect as shown in the Stripe billing flow or as separately agreed with you. We will not silently move you to a more expensive plan. Any credit, charge or timing effect associated with a requested change will be shown or explained before it is applied.

If payment fails, Stripe may retry the payment. We may restrict paid features, suspend access or downgrade the product after reasonable notice where practicable. Contact us if a payment failed in error.

5. Change-of-mind requests

We do not offer an automatic change-of-mind refund merely because a billing period began, you forgot to cancel, or you did not use the service. We may approve a refund at our discretion after considering the circumstances. This section does not limit any right or remedy you have under the Australian Consumer Law or another applicable law.

6. Charge problems and service failures

Contact us promptly if you believe there was a duplicate, incorrect or unauthorised charge, you were charged after a confirmed effective cancellation, or the paid service was not provided as described. Email isaac@erosium.com.au with:

  • the email used at checkout;
  • the business name or profile URL;
  • the charge date, amount and relevant invoice or receipt;
  • what happened and the remedy you are seeking.

We will investigate reasonably and may ask for information needed to confirm identity, authority or the transaction.

7. Australian Consumer Law

Our services come with consumer guarantees that cannot be excluded where the Australian Consumer Law applies. Depending on the problem, available remedies can include fixing or resupplying the service, cancelling the affected service, or providing a full or partial refund. The appropriate remedy depends on the circumstances and the rights the law gives you.

Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law or any other law that cannot lawfully be excluded, restricted or modified.

8. Approved refunds

If a refund is approved or legally required, we ordinarily return it to the original payment method through Stripe. Bank and card processing times are outside our control; refunds commonly appear within 5–10 business days after processing. A refund may end paid-through access for the refunded period.

9. Policy updates

We may update this policy when the service, payment process, law or our practices change. The current version will be posted here with its policy ID and date. Material adverse changes apply prospectively and do not remove accrued or non-excludable legal rights.

10. Contact

Billing, cancellation and refund questions: isaac@erosium.com.au.