Refund Policy

Last updated: 8 July 2026

1. 30-day refund window

New customers can request a refund within 30 days of their first paid purchase on eligible plans.

2. Eligible services

• Pro AI Presence subscription (first purchase period)
• TrustBadge verification subscription (first purchase period)
• Founder bundle (first purchase period)

3. Not covered

• Renewal periods after the first paid period
• Usage-based or third-party pass-through costs (if introduced)
• Accounts suspended for fraud, abuse, or terms violations

4. How to request a refund

Email support@credentialsai.com.au with:

• the account email used at checkout,
• business name,
• purchase date, and
• the reason for your request.

5. Processing timeline

Approved refunds are processed to the original payment method. Most banks show the refund in 5-10 business days after processing.

6. Policy updates

We may update this policy from time to time. The latest version on this page applies.